Updated Date: January 01, 2025
Vancouver Appliance Service Pros Inc. values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information from our clients and visitors to our website.
Information We Collect
We may collect the following types of personal information from you:
– Contact Information: Name, email address, phone number.
– Service Information: Details about your appliance repair needs.
– Payment Information: Payment card details and billing information.
How We Collect Information
We collect personal information in various ways, including:
– Directly from you: When you submit information through our website, marketing platforms, call us, or communicate with us via our various channels of communications.
– Automatically: Through cookies and other tracking technologies when you visit our website.
Purpose of Collecting Information
We use your personal information for the following purposes:
– To provide and manage our appliance repair services.
– To communicate with you regarding your service requests and appointments.
– To process payments and transactions.
– To improve our services and website.
Sharing of Information
We do not sell your personal information. We commit not to transfer consumer data to any external organizations except for service providers assisting in our operations or as required by law. We have strict policies in place to prevent unauthorized sharing of user data, including regular audits and employee training.
However, we may share your information with third parties in the following circumstances:
– Service Providers: We may share information with service providers who assist us in our operations, such as payment processors and IT service providers.
– Legal Requirements: We may disclose your information if required by law or in response to legal processes.
– Mobile Information:
We do not share your mobile information with third parties for marketing purposes.
– Text Messaging:
Our company uses text messages for conversational purposes with customers. We may text you updates about a repair we’re handling for you, or you may reach out to us by text to inquire on the status of your repair, request a quote, or ask any questions.
– Data Security:
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.
Your Rights
You have the following rights regarding your personal information:
– Access: You can request access to the personal information we hold about you.
– Correction: You can request corrections to any inaccurate or incomplete information.
– Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
– Opt-Out: You have the right to opt out of receiving SMS messages from us at any time. To opt out, please reply ‘STOP’ to any message you receive from us or contact our customer service at [email protected] or (604) 265-3852.
Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
Compliance with Laws
We comply with all applicable privacy laws and regulations, including GDPR, CCPA, and 10DLC requirements.
Contact Us
If you have any questions or concerns about our privacy practices, please contact us at:
Email: [email protected]
Phone: (604) 265-3852